Legal

Terms of Service

The terms that govern the website and the technical and investigative services of BNG SOFTWARE LIMITED.

Draft pending legal review These terms are an initial draft prepared for publication review. They have not been approved by qualified legal counsel. Provisions affecting liability, dispute resolution and consumer rights must be reviewed against Hong Kong law and the laws of any jurisdiction in which clients are served before reliance.

1. About these terms

These Terms of Service govern the use of the website bngsoftware.ai and the general conditions under which BNG SOFTWARE LIMITED (Company No. 2781989) provides services. Specific engagements are governed by a signed engagement agreement, which prevails over these general terms to the extent of any inconsistency.

2. Services

BNG SOFTWARE LIMITED provides software development, blockchain analytics, cryptocurrency transaction tracing, digital evidence reporting, blockchain security review and related technical investigative services. The company is not a law firm and does not provide legal advice. The company is not an investment firm and does not provide investment advice or investment products.

3. No guarantee of recovery

Blockchain analysis can reconstruct transactions and identify potential destinations, but the company does not guarantee that any cryptocurrency or other assets will be recovered, frozen, traced to a named individual or returned. Recovery outcomes depend on the facts of the case and on the actions of third parties such as exchanges, custodians, legal representatives and competent authorities.

4. Client responsibilities

  • Provide information that is accurate and lawfully obtained.
  • Never share seed phrases, recovery phrases, private keys or passwords. The company will never request them.
  • Preserve original evidence, including transaction records and communications, without alteration.
  • Obtain independent legal advice where the matter involves legal rights or proceedings.
  • Ensure that instructing the company does not violate the law of the client’s jurisdiction.

5. Fees and success-fee engagements

For qualifying cryptocurrency recovery investigations, the company may offer a no-win, no-fee arrangement. Under such an arrangement:

  • No upfront forensic-report fee is charged for the qualifying engagement.
  • The forensic report fee becomes payable only if the recovery condition defined in the signed agreement is met within the agreed period.
  • The indicative success fee is around 12% of the qualifying recovered amount, subject to the signed agreement and case-specific conditions.
  • The standard recovery monitoring period may be up to five years from report delivery, as specified in the agreement.
  • Partial recoveries are treated as defined in the agreement, including how the fee is calculated on partially recovered amounts.
  • An acknowledgement, freeze or hold by an exchange or authority does not by itself constitute recovered funds unless the agreement expressly says so.
  • Third-party expenses are not imposed without prior disclosure and express agreement.

Other services, including security reviews and software development, are charged as specified in the applicable proposal or agreement.

6. Reports and evidentiary use

Reports document technical findings, methodology, assumptions and limitations. A report may support legal or investigative processes, but the company does not warrant that any report will be admitted as evidence or given any particular weight by a court or authority. Admissibility depends on applicable law, the facts of the case and the requirements of the relevant forum.

7. Confidentiality

The company treats case information as confidential and limits access to personnel who need it for the engagement, subject to disclosures required by law or agreed with the client.

8. Intellectual property

Unless an engagement agreement states otherwise, the company retains intellectual property rights in its tools, methods, software and report formats. Clients receive a license to use delivered reports for the purposes described in the engagement.

9. Acceptable use

You must not misuse this website, attempt to disrupt or probe its infrastructure, scrape it in a manner that imposes unreasonable load, or use its content to misrepresent the company, including by attributing to it claims of guaranteed recovery, regulatory approval or government endorsement.

10. Limitation of liability

To the maximum extent permitted by applicable law, the company excludes liability for indirect or consequential losses, and aggregates its liability under these terms as will be defined following legal review. Nothing in these terms excludes liability that cannot be excluded by law.

11. Termination and case refusal

The company may decline or discontinue an engagement where the inquiry falls outside its competence, where information provided is inaccurate or unlawfully obtained, where there is a conflict of interest, or where continuing would be unlawful or unethical. Termination conditions for active engagements are defined in the engagement agreement.

12. International restrictions

Services may be unavailable or restricted in certain jurisdictions, including where sanctions, export controls or local law limit the provision of technical services. Clients are responsible for confirming that engaging the company is lawful in their jurisdiction.

13. Governing law and disputes

These terms and any dispute arising from them are intended to be governed by the laws of the Hong Kong Special Administrative Region, with the forum and dispute resolution mechanism to be confirmed following legal review and specified in the engagement agreement.

14. Changes

The company may update these terms from time to time. The version published on this page applies to website use; engagement agreements apply their own stated version.

15. Contact

Questions about these terms may be sent through the contact channel published on the homepage, or by post to the registered office: Units 04-05, 26/F, Railway Plaza, 39 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong.