Legal
Complaints
A complaint goes to BNG SOFTWARE LIMITED. The reply is a company reply. It is not a decision by a regulator.
Regulatory Notice
Due to international regulatory requirements, BNG Software does not accept clients who are citizens or permanent residents of the United States, Germany, Italy, or France.
How a complaint is handled
Write to info@bngsoftware.ai, use the form on this page, or post to Units 04-05, 26/F, Railway Plaza, 39 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. Include your name, a way to reply, the inquiry reference if you have one, and what went wrong.
- The complaint is recorded when it arrives by email, by the form on this page, or by post.
- A person at the company acknowledges it and says how to correspond about it.
- The company reads the complaint against the engagement record, if there is one, and against what was agreed.
- A person replies with what the company will do, or with the reason it will not change the matter.
This page does not set a date for the final outcome. No ombudsman and no government scheme runs this process.
You may use this form even if the company cannot accept you as a client. The form is not a new engagement.